Panda Helper Q&A

Q:How do I cancel my subscription?

A: Subscription automatically renews unless auto-renew is turn off at least 24-hours before the end of your current period.

The subscription can be canceled in Paypal[Setting]>[Payments]>[Manage Pre-approved Payments].
Q:What should I do if the apps revoked and can’t work which are downloaded from Panda Helper Free/VIP?

A: Delete old apps and re-download them. We will repair and update certificates for apps as soon as possible.
Q: What should I do when Panda Helper is revoked?

A: Delete old Panda Helper and re-download new one from http://m.pandahelp.vip after the certificates repaired.
Q: What should I do if the ‘Install button’ cannot work when I download apps from Panda Helper Free/VIP？

A: Please be more patient, the server needs some time to complete the work.
Q: Why many pop-up ads in the apps which are downloaded from Panda Helper Free/VIP？

A: The ads inside the apps are added by apps developers and we can’t delete them.
Q: How to update the apps downloaded from Panda Helper Free/VIP? Will they be updated automatically?

A: Apps are unable to be updated automatically now, you need to search the app in panda and download again, apps will update to the latest version. We will increase the update-check function in upcoming version.
Q: Why the installation failed for apps downloaded from ‘PandaHelper’?

A: 1.Please check your device type and the firmware whether it is compatible with those apps: Free version needs iOS9+；VIP version needs iOS 8+.

2.Please check if there’s enough storage on the device.

3.Please check the network and restart your device.

4.If it still doesn’t t work, please tell us via Email or Twitter.
Q: Why do you always suggest me to install PandaHero? Do I have to install it?

A: PandaHero is a safe tool which can protect apps from being revoked by Apples. So we recommend installing it because it can bring a better user experience. At the same time, we prefer to recommend you to choose Panda Helper VIP service if you don’t want to install PandaHero.
Q: What are the differences between Panda Helper Free and Panda Helper VIP?

A: Panda Helper VIP: No ads in VIP version (but app built-in ads NOT be removal because it is added by app developers.), more stable without PandaHero.
Panda Helper Free: with ads in Free version, PandaHero can help you reduce the risk of being blocked.
Q: What version of iOS firmware is supported by Panda Helper?

A: Panda Helper Free is compatible with iOS 9+;
Panda Helper VIP is compatible with iOS 8+.
Q: Is PandaHero safe? Will it collect user privacy information?

A: PandaHero is safe . But once you download and use PandaHero, we may record IP/MAC address & IDFA, which help us analyze user area distribution, calculate newly increased data, and help us prevent malicious cheating rank and other bad behaviors and so on. We won’t use this information for bad things, and we just want to bring better user experience.
Q: Are the apps revoked after installing PandaHero?

A: We can’t guarantee that it will 100% not be revoked , but PandaHero will greatly help you reduce the probability of being revoked about 80%. If you want a more stable experience, we recommand you to install VIP version.

Contact us:

Email: support@pandahelp.vip

Twitter: @PandaHelperApp

Facebook: Panda Helper